Industrial Cigar Co.

Family Member Training

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We create community by providing the finest cigar experience to people of all levels.

ICC Shared Purpose
Our Point of Difference

Selling the ICC Way

The below videos are a detailed dive into the important mechanics of Industrial Cigar Co.

ICC Family Member Training
The ICC Brand

#1 The ICC Brand Experience

The ICC experience should always follow the 3 step journey:
1. Surprised
2. Welcomed
3. Excited

Watch First, Then Take The Quiz
The ICC Brand

#2 The Full Location Tour

Without exception, every first-time customer should be given a full tour of the ICC Lounge space. This is the full version, which you may pull from as you see fit.

Watch First, Then Take The Quiz
The ICC Brand

#3 Cutting and Lighting Customer's Cigars

All customers and members should be offered to have us cut and light their cigars for them. It's one of the ways ICC stands out from all other cigar lounges.

Watch First, Then Take The Quiz
The ICC Brand

#4 Operating the Lounge

Operating the lounge is about being proactive, staying active, and keeping the shop in a constant state of cleanliness. Judge the room, understand the needs of the customers, and over deliver on their needs.

Watch First, Then Take The Quiz
The ICC Brand

#5 Overcoming Difficult Situations

Approach any difficult situation with a positive attitude and a solution mindset. That's the ICC way.
2. Welcomed
3. Excited

Watch First, Then Take The Quiz